Project Manager-Commercial Sales

Aptura Group; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Aptura Group is seeking an End User Customer Service Representative to assist our customers and the outside sales team by identifying items, using catalogs and computer systems, and processing orders and payments. You will quote customers and help with inventory entries while promoting accurate, timely service.

Responsibilities include handling calls, building client relationships, learning product lines, and staying current with industry standards.

Qualifications

• Ability to read a tape measure.
• Strong verbal and written communication skills.
• Ability to read and understand blueprints, specifications, door and hardware schedules.
• Ability to multi-task as several projects will be running simultaneously.
• A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required.
• Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable.

Responsibilities

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers.
• Maintain and create customer relationships.
• Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance.
• Learning products and how to best direct customers to the products they need.
• Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications.
• Using the operating system to create and release sales orders.
• Studying and staying current in door, frame, and finish hardware products.
• Receiving payment or obtaining credit applications.
• Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order.
• Provide accurate information to support staff for order fulfillment.
• Performing other related duties as necessary or assigned.

Skills

Customer service

Communication

Data entry

Organization

Sales support

Tools

MS Word

Excel

PowerPoint

Bluebeam

Comsense

Job description

Job Summary

This position is responsible for assisting outside sales and aiding customers by properly identifying needed items, using parts catalogs and computer system, billing merchandise orders, and making necessary entries to the inventory control system, while distributing special order parts, receiving warranty parts, and quoting customers on needed products.

Responsibilities

The End User Customer Service Representative (CSR) is responsible and accountable for assisting our customers and the outside sales team by providing the following:

• Delivering excellent customer service by having a professional and positive attitude in all interactions with customers
• Maintain and create customer relationships
• Answering customer calls and being able to take orders, answer questions, or direct them to additional assistance
• Learning products and how to best direct customers to the products they need
• Stay abreast of industry codes and standards by participating in education webinars, seminars, and reviewing technical publications
• Using the operating system to create and release sales orders
• Studying and staying current in door, frame, and finish hardware products
• Receiving payment or obtaining credit applications
• Provide budget or proposal pricing by compiling field measurements and/or reviewing specifications and plans. If successful, convert to an order
• Provide accurate information to support staff for order fulfillment
• Performing other related duties as necessary or assigned

Essential Functions

• Sales / Networking / Promoting
• Learn and use industry and product knowledge
• Data entry
• Strong communication and presentation skills.
• Organizational and time management skills.

Experience & Other Requirements

• Ability to accurately read a tape measure
• Strong verbal and written communication skills
• Ability to read and understand blueprints, specifications, door and hardware schedules
• Ability to multi-task as several projects will be running simultaneously
• A background in Commercial Door/Frame/Hardware CSI Division 8 and/or 10 is required
• Experience with MS Word, Excel, Powerpoint, Bluebeam, and Comsense is highly desirable