Commercial Operations Lead - CRM, Data & Salesforce

Greene Tweed; Arizona; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

Health savings account

401k savings plan

Life and disability insurance

Tuition assistance

Job summary

Greene, Tweed is seeking a Commercial Operations Manager to oversee the full commercial engine—Sales, Marketing and Customer Service—driving growth through CRM excellence and data-driven execution.

The role leads Salesforce-centric operations, owns data governance, and champions a technology roadmap to optimize pipeline visibility, pricing and revenue productivity across global teams.

Qualifications

• 7+ years in Sales, Commercial, or Revenue Operations
• Minimum 4 years as primary Salesforce Administrator for a global, enterprise-level organization
• CRM-enabled lead management model architecting, automation and governance
• Proven success leading CRM-enabled sales growth and process transformation
• Automation mastery with Salesforce Flow Builder and advanced reporting/dashboards
• Experience with tech stack integration and system optimization
• Experience managing and developing teams; cross-functional leadership across Sales, Marketing and Customer Service

Responsibilities

• Align Sales, Marketing, and Customer Service processes across the end-to-end lead-to-revenue lifecycle and structure CRM accordingly
• Identify and eliminate friction in lead management and sales funnel progression
• Standardize, automate and optimize core sales management processes (lead qualification, pipeline management, forecasting, handoffs)
• Lead best-practice sales operations including pipeline governance and forecasting support
• Incorporate Challenger Sales methodologies into the CRM interface to aid sales
• Support revenue growth through scalable processes and clear operating cadences
• Oversee data hygiene, deduplication, governance and data quality controls
• Own Salesforce CRM strategy and roadmap; drive automation and efficiency
• Establish end-to-end funnel visibility through dashboards and reporting
• Drive adoption of CRM and tools across global teams
• Collaborate with non-commercial stakeholders to ensure access to accurate insights

Skills

Go-to-Market fluency

CRM governance

Cross-functional leadership

Sales operations

Data governance

Salesforce administration

Education

Bachelor's degree in Business, Finance, Economics, Information Systems/IT, or Marketing

Master's in Business Analytics (preferred)

Tools

Salesforce

SAP

Qlik

Gains

Job description

Greene, Tweed is seeking a Commercial Operations Manager to oversee the full commercial engine—Sales, Marketing and Customer Service—driving growth through CRM excellence and data-driven execution.

The role leads Salesforce-centric operations, owns data governance, and champions a technology roadmap to optimize pipeline visibility, pricing and revenue productivity across global teams.