Strategic Commercial & Sales Operations Lead

Crane Company; Kentucky; On-site; USD 160,000 - 180,000; Full time

Job summary

Crane Company seeks a leader to head Commercial Operations, Sales Operations, and Customer Care, shaping processes and analytics to improve forecast accuracy, pricing effectiveness, and growth. You will coordinate with Contracts, Finance, and leadership to ensure compliant, high-velocity deal execution while maintaining focus on customers.

You will drive pricing analyses, margin optimization, and cross-functional collaboration, empowering the sales force with robust data, tools, and governance

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• Minimum of 5 years in commercial operations, sales operations, pricing, proposals, contracts, business management, or similar.
• Ability to structure and support complex proposals and agreements; assess commercial risk.
• Proven leadership to drive cross-functional programs; influence without direct authority.
• Strong pricing, margin analysis, forecasting, and decision support capabilities.
• Experience with project management, process improvement, and meeting deadlines.
• Proficiency with Salesforce.com or equivalent CRM and dashboards.
• Proficiency in Microsoft Office and analytics tools.
• Export-control eligibility and compliance awareness.

Responsibilities

• Lead the Commercial Operations, Sales Operations, and Customer Care operating rhythm.
• Build processes, standards, systems, and infrastructure for a high-performing sales organization.
• Own metrics and improvement roadmaps for orders, sales, margins, and proposal quality.
• Lead price benchmarking, segmentation, and development of pricing models and tools.
• Oversee forecasting, planning, and communication of pipeline quality.
• Lead disciplined bid and complex proposal execution with cross-functional inputs.
• Support strategic frame agreements and commercial arrangements with customers and partners.
• Assist with commercial risk, contract governance, and deal reviews.
• Drive training, CRM discipline, and analytics for leadership insight.
• Own CRM data quality and commercial dashboards.
• Travel as required.

Education

Bachelor’s degree from an accredited university or college in Business, Engineering, or a related field

5+ years of progressive experience in commercial operations, sales operations, pricing, proposals, contracts, business management, or a comparable B2B environment

Strong leadership and cross-functional collaboration

Analytical thinking and financial acumen

Excellent communication skills in English

Project management and process improvement

CRM proficiency with Salesforce.com or equivalent

Proficiency with Microsoft Office, dashboards, and commercial analytics applications

Tools

Salesforce

Microsoft Office

CRM dashboards

Job description

Crane Company seeks a leader to head Commercial Operations, Sales Operations, and Customer Care, shaping processes and analytics to improve forecast accuracy, pricing effectiveness, and growth. You will coordinate with Contracts, Finance, and leadership to ensure compliant, high-velocity deal execution while maintaining focus on customers.

You will drive pricing analyses, margin optimization, and cross-functional collaboration, empowering the sales force with robust data, tools, and governance