Senior Multichannel CRM Campaigns Ops Lead — Salesforce

OpenKrill; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

GTX Solutions, a CourtAvenue Company, is a boutique consulting firm focused on helping brands unlock the power of their customer data. The CRM Operations Manager role runs day-to-day campaign operations across email, SMS and direct mail, manages the send calendar and approval path, and ensures every deployment is accurate, on time and compliant.

The position requires 5+ years in marketing operations or CRM campaign management, with hands-on Salesforce Marketing Cloud or similar plattform

Qualifications

• 5+ years of experience in marketing operations, CRM campaign management or marketing automation execution.
• Hands-on experience with Salesforce Marketing Cloud or a comparable enterprise platform such as Adobe Journey Optimizer, Braze, Marketo or Eloqua.
• Experience running high-volume, multichannel B2C programs across email, SMS and direct mail.
• Experience managing campaign QA, testing protocols and deployment checklists.
• Experience managing multi-step review and approval workflows with brand, legal or compliance stakeholders.
• Proficiency with project management tools such as Teamwork, Jira, Asana or similar.
• Strong organization and attention to detail, with the ability to manage many concurrent sends.
• Clear communication across technical, creative and client teams.

Responsibilities

• Manage day-to-day CRM campaign execution across email, SMS, and direct mail.
• Own the send calendar across channels and ensure timely approvals.
• Coordinate client review and routing with lead times for deployments.
• Run program intake, capacity planning and prioritization with leadership.
• Coordinate QA and testing for deployments, including audience targeting and compliance.
• Manage contact and list operations, suppression and readiness checklists.
• Coordinate direct mail production and deployment with vendors.
• Maintain campaign trackers, dashboards and deployment logs.
• Document SOPs and execution playbooks for recurring programs.
• Identify and elevate operational risks and capacity constraints.

Skills

CRM campaign mgmt

Stakeholder comms

Project management

QA/testing protocols

Multichannel marketing

Tools

Salesforce Marketing Cloud

Adobe Journey Optimizer

Braze

Marketo

Eloqua

Teamwork

Jira

Asana

Job description

GTX Solutions, a CourtAvenue Company, is a boutique consulting firm focused on helping brands unlock the power of their customer data. The CRM Operations Manager role runs day-to-day campaign operations across email, SMS and direct mail, manages the send calendar and approval path, and ensures every deployment is accurate, on time and compliant.

The position requires 5+ years in marketing operations or CRM campaign management, with hands-on Salesforce Marketing Cloud or similar plattform