Commercial Lines Service Leader: Elevate Client Service

Relation Insurance Services; Columbia (SC); Sur place; USD 76 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health and wellness programs

401K

Paid time off

Paid holidays

Résumé du poste

Relation Insurance Inc. in the United States is seeking a Commercial Lines Service Leader to oversee the department, develop the team of Account Managers and Client Service staff, and address escalated client issues with a focus on commercial lines coverage.

The role requires a Property & Casualty license, a four-year degree (preferred), and at least 8 years in account management with commercial lines. Proficiency in EPIC and AMS360 is strongly preferred, with opportunities for leadership and

Qualifications

• Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals that have insurance designations (e.g., CISR, CIC, CPCU).
• High school diploma or equivalent required. Four-year degree preferred.
• Minimum 8 years’ account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Experience using EPIC and AMS360 strongly preferred.

Responsabilités

• Supervises the department, serving as a mentor and resource.
• Leads team meetings and regular 1:1s for development and goal alignment.
• Works closely with Team Leaders, meeting with them regularly to give and receive feedback and needed information.
• Conducts annual performance reviews, goal setting and provides continuous feedback to team members.
• Participates in the hiring and interview process and provides recommendations for new hires. Coordinates internal resources, including training, broking, and risk control.
• Trains team members on duties, expectations, standards, policies. Audits and reviews these areas regularly as set by service standards; identifies/coordinates additional employee training as needed.
• Immediately and effectively partners with Service Team Leadership and Human Resources to address and resolve performance concerns.
• Provides feedback to service team leadership about service structure to improve performance and productivity.
• Reviews and approves time and attendance entries.
• Acts as a secondary contact for carriers and underwriters, addressing coverage questions and providing guidance.
• Occasionally assists in account maintenance and resolves escalated client service issues promptly.
• Assists team with cross-sell opportunities in line with client retention.
• Ensures internal timelines and metrics are met.
• Stays updated on industry information, new products, legislation, coverage, and technology, and shares this with the department.
• Recommends and implements process improvements.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience.

Connaissances

Leadership

Team management

Analytical skills

Presentation skills

Microsoft Office

Excel

Travel

Communication

Formation

High school diploma or equivalent

Bachelor's degree preferred

Outils

EPIC

AMS360

Description du poste

Relation Insurance Inc. in the United States is seeking a Commercial Lines Service Leader to oversee the department, develop the team of Account Managers and Client Service staff, and address escalated client issues with a focus on commercial lines coverage.

The role requires a Property & Casualty license, a four-year degree (preferred), and at least 8 years in account management with commercial lines. Proficiency in EPIC and AMS360 is strongly preferred, with opportunities for leadership and