Commercial Lines Account Manager - Remote (ET/CT)

Insurance Office of America; Auburn (ME); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career/prof. 1

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business initiatives.

In this role, you will coordinate day-to-day administrative tasks, resolve complex issues, and ensure accurate policy administration, billing, claims handling, and coverage analysis. Remote candidates in Eastern or Central Time Zones are considered, with optional hybrid work as needed.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing; CIC or equivalent designation preferred

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Customer service

Communication

Analytical thinking

Problem-solving

Decision-making

Multitasking

Organizational skills

Account management experience

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business initiatives.

In this role, you will coordinate day-to-day administrative tasks, resolve complex issues, and ensure accurate policy administration, billing, claims handling, and coverage analysis. Remote candidates in Eastern or Central Time Zones are considered, with optional hybrid work as needed.