Commercial Lines Account Manager | Remote (ET/CT)

Insurance Office of America; Geneva (IL); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, ensuring retention and supporting new business. The role requires coordinating day-to-day admin and customer service activities, resolving complex issues, and maintaining accuracy across systems.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, an active P&C license, and strong analytical, communication, and MS Office skills.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active licensing; CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

Active P&C license

Analytical skills

Customer service

MS Office

High school diploma

Education

CIC designation (preferred)

Active P&C license (required)

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book, ensuring retention and supporting new business. The role requires coordinating day-to-day admin and customer service activities, resolving complex issues, and maintaining accuracy across systems.

The ideal candidate will have 3+ years in account management or 5+ years in insurance, an active P&C license, and strong analytical, communication, and MS Office skills.