Commercial Lines Account Manager - Construction

Insurance Office of America; Cape Coral (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career path

Respectful culture and work/familyLife

Job summary

Insurance Office of America in Florida seeks an Account Manager for Commercial Lines to manage an assigned book, drive retention, and support new business opportunities.

The ideal candidate has 3–5 years in account management (or 5+ years in insurance), an active P&C license (CIC preferred), and excellent client service and communication skills. The role offers hybrid work or fully remote options for eligible time zones, with competitive pay and benefits.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty licensing; professional designation (CIC or equivalent) preferred.

Responsibilities

• Technical Competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Policy Compliance: Stay updated on company policies and procedures.
• Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
• Champion IOA Values: Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

Client needs analysis

Communication skills

MS Office

Education

High School Diploma

CIC or equivalent (preferred)

Tools

MS Office Suite

Job description

Insurance Office of America in Florida seeks an Account Manager for Commercial Lines to manage an assigned book, drive retention, and support new business opportunities.

The ideal candidate has 3–5 years in account management (or 5+ years in insurance), an active P&C license (CIC preferred), and excellent client service and communication skills. The role offers hybrid work or fully remote options for eligible time zones, with competitive pay and benefits.