Account Manager, Commercial Lines (Construction & Contractors)

Insurance Office of America; Toledo (OH); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary & bonus potential

Company-paid health insurance

401K with employer match

Paid holidays & vacation

Career growth

Job summary

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, retain clients, and support new business development. The role requires strong service, renewals, and policy analysis.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, active P&C license (CIC preferred), and proficiency in MS Office. The position offers competitive pay, benefits, and a hybrid/remote work arrangement.

Qualifications

• 3-5 years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active property & casualty (P&C) licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.

Skills

Account management

Customer service

Communication

Multitasking

Organizational skills

MS Office

Problem-solving

Decision-making

Education

High School Diploma (or equivalent)

Tools

MS Office Suite

Job description

Insurance Office of America is seeking an Account Manager for Commercial Lines to manage an assigned book of business, retain clients, and support new business development. The role requires strong service, renewals, and policy analysis.

Ideal candidates have 3–5 years in account management or 5+ years in insurance, active P&C license (CIC preferred), and proficiency in MS Office. The position offers competitive pay, benefits, and a hybrid/remote work arrangement.