Commercial Lines Account Executive - Growth & Renewal

Arthur J. Gallagher & Co. (AJG); Reading (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Gallagher in Reading, MA is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships and ensuring every interaction adds value.

You’ll help manage renewals, identify coverage gaps, and mentor teammates while maintaining regulatory compliance and high service standards.

Qualifications

• Bachelor's degree with 3+ years of client service and/or claims management experience.
• Or a High School diploma with 8+ years of client service and/or claims management experience.

Responsibilities

• Manage the renewal process by gathering client information, analyzing their needs, and helping deliver timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction.
• Help your team address client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service

Claims management

Education

Bachelor's degree

High School diploma

Job description

Gallagher in Reading, MA is seeking a Client Service Manager to join our Commercial team. You will work closely with clients and colleagues to provide exceptional service and deliver tailored insurance solutions, building strong relationships and ensuring every interaction adds value.

You’ll help manage renewals, identify coverage gaps, and mentor teammates while maintaining regulatory compliance and high service standards.