Strategic Commercial Lines Client Service Leader

Gallagher; Houston (TX); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach and local impact

Job summary

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to join our middle market service team. You’ll collaborate with clients and colleagues to deliver tailored insurance solutions, build strong relationships, and drive value in every interaction.

You’ll help manage renewals, mentor teammates, and ensure compliance while delivering high-quality service. If you’re ready to advance your career in a collaborative, client-focused environment, apply now.

Qualifications

• Bachelor’s degree with 5+ years in client service management.
• Active Property and Casualty Producer’s License.
• Proficiency with insurance document management software (EPIC) and Microsoft Office tools.

Responsibilities

• Manage the renewal process by gathering client information, analyzing needs, and delivering tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive sales of additional services.
• Build and maintain strong relationships with clients and carrier partners through timely responses and service quality.
• Assist team with client risk management needs through consultative conversations and personalized strategies.
• Mentor team members by delegating tasks, providing feedback, and supporting professional growth.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Maintain accurate client and policy data using Gallagher’s systems.
• Leverage Gallagher’s technology to boost productivity and streamline processes.
• Manage multiple priorities to meet client expectations and deadlines.

Skills

Client service

Relationship building

Mentoring

Time management

Communication

Education

Bachelor’s degree

High school diploma/GED

Tools

EPIC

Microsoft Office

Job description

Gallagher is seeking a Property and Casualty licensed Commercial Lines Client Service Manager to join our middle market service team. You’ll collaborate with clients and colleagues to deliver tailored insurance solutions, build strong relationships, and drive value in every interaction.

You’ll help manage renewals, mentor teammates, and ensure compliance while delivering high-quality service. If you’re ready to advance your career in a collaborative, client-focused environment, apply now.