Commercial Insurance Operations Lead (P&C & Claims)

CNA Insurance; Chicago (IL); Hybrid; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in Chicago seeks a senior leader to manage and coordinate operations and customer service activities across the functional area. You will direct teams, drive performance, and ensure delivery excellence for internal and external customers.

The role emphasizes strategic planning, cost-benefit analyses, process and technology improvements, and strong collaboration with partners. A Bachelor's degree and 8+ years of experience with at least 5 in management are required.

Qualifications

• Bachelor's Degree or equivalent work experience.
• Typically 8+ years of experience in a function with at least 5 years in management.
• Hybrid work arrangement in listed locations.

Responsibilities

• Manages and coordinates operations and/or customer service activities for the functional area ensuring effective delivery of service to all levels of internal and external customers.
• Manages the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction.
• Sets direction and establishes performance goals including stretch goals and communicates progress, addressing issues that impact service provided by the teams.
• Through collaboration with others, establishes and maintains strong working relationships with internal and external customers and assists subordinates in resolving high visibility problem cases or issues.
• Acts with a sense of urgency and takes accountability for resolving issues.
• Generates ideas for process and technology improvements within and across businesses and implements change.
• Prepares high level cost benefit analysis.
• Focuses on increased responsiveness, resolving issues and continuously raising the quality of work.
• Makes decisions utilizing data management tools and key metrics to ensure business alignment and commitment and growth objectives are met.
• Participates in the development of, annual plans including budgets, forecasts, workforce and business continuity plans.
• Manages and monitors performance against plan.
• Responsible for staying up to date on trends and developments within functional area of expertise as well as the insurance industry.
• May be responsible for facilitation and coordination of training initiatives.

Skills

Leadership

People Management

Strategic Planning

Project Management

Analytics

Communication

Budgeting

Education

Bachelor's Degree or equivalent work experience

Job description

CNA Insurance in Chicago seeks a senior leader to manage and coordinate operations and customer service activities across the functional area. You will direct teams, drive performance, and ensure delivery excellence for internal and external customers.

The role emphasizes strategic planning, cost-benefit analyses, process and technology improvements, and strong collaboration with partners. A Bachelor's degree and 8+ years of experience with at least 5 in management are required.