Commercial Insurance Operations Manager-Claims

CNA Insurance; Town of Florida (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

CNA Insurance is seeking a Director-level candidate to lead operations and customer service functions, ensuring effective service delivery and alignment with corporate strategy.

Reporting typically to executive leadership, this role requires extensive experience in insurance, staff development, and cross-functional collaboration to achieve growth and improved customer outcomes.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Typically 8+ years in a function or field, including 5+ years in management.
• Knowledge of the insurance industry and CNA products is advantageous.

Responsibilities

• Oversee the work activities and development of subordinate staff with accountability for performance.
• Set direction, goals and monitor progress to meet service and business objectives.
• Collaborate with internal and external customers and resolve high-visibility issues.
• Drive process improvements and strategic initiatives based on data and metrics.

Skills

Leadership

Project management

Analytical skills

Communication

Strategy development

Education

Bachelor's Degree or equivalent work experience

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

Manages and coordinates operations and/or customer service activities for the functional area ensuring effective delivery of service to all levels of internal and external customers.

****Commercial P&C and Claims Experience Preferred****

JOB DESCRIPTION

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:
Manages the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction. Sets direction and establishes performance goals including stretch goals and communicates progress, addressing issues that impact service provided by the teams.
Through collaboration with others, establishes and maintains strong working relationships with internal and external customers and assists subordinates in resolving high visibility problem cases or issues. Acts with a sense of urgency and takes accountability for resolving issues.
Generates ideas for process and technology improvements within and across businesses and implements change. Prepares high level cost benefit analysis. Focuses on increased responsiveness, resolving issues and continuously raising the quality of work.
Makes decisions utilizing data management tools and key metrics to ensure business alignment and commitment and growth objectives are met.
Participates in the development of, annual plans including budgets, forecasts, workforce and business continuity plans. Manages and monitors performance against plan.
Responsible for staying up to date on trends and developments within functional area of expertise as well as the insurance industry.
May be responsible for facilitation and coordination of training initiatives.

Reporting Relationship

Typically Director or above

Skills, Knowledge And Abilities

• Knowledge of the insurance industry as well as an understanding of the company's products, stays informed on relevant insurance industry trends..
• Ability to effectively lead and motivate others in accomplishing established goals, builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
• Ability to develop clear business plans aligned with business strategy.
• Excellent analytical and problem solving skills, uses metrics and information analysis, accesses technology resources as needed..
• Strong project management, organizing and planning skills.
• Strong communication and presentation skills both verbal and written.
• In-depth knowledge of the organization's strategies, goals, functions, and responsibilities.
• Knowledge of business process re-engineering, with the ability to recognize and implement best practices.
• Ability to drive strategy and implement innovative solutions to outperform the competition and drive top and bottom line growth.
• Ability to implement systems, processes and procedures that improve the customer experience and result in profitable growth.
• Ability to travel to field locations as necessary.
• Value driven to provide superior solutions to internal and/or external customers.
• Acts with a sense of urgency to advance priorities of the organization.
• Helps other to excel through collaboration and building strong relationships.
• Thinks creatively and uses diverse ideas to solve problems.
• Raises expectations of self and others by continuously learning and broadening industry and technical skills.

Education and Experience

• Bachelor's Degree or equivalent work experience.2. Typically a minimum of 8 years experience in a specific function or field of expertise, including 5 years management experience.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]