Senior General Liability Claims Leader

CNA Insurance; Chicago (IL); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance in Chicago, IL seeks an experienced claims leader to manage a team of claim professionals. You will drive timely, high-quality resolutions in alignment with company protocols, budgets and service standards.

Ideal candidates bring 7+ years in claims with strong leadership, analytics, and collaboration skills; a Bachelor's degree or equivalent and a willingness to operate in a hybrid work environment are preferred.

Qualifications

• Bachelor's degree or equivalent experience is required.
• Typically 7+ years of related work experience, with management experience preferred.
• Certifications or professional designations are a plus.

Responsibilities

• Oversee the work activities of a team of claims professionals with full management responsibility.
• Set expectations, coach, train and develop staff; drive engagement and performance.
• Ensure claims are resolved per protocols, with quality, service and cycle time targets met.
• Monitor data analytics, identify trends and drive quality improvements.
• Collaborate with internal/external partners to manage costs and outcomes.

Skills

Leadership

Claims resolution

Analytical skills

Communication

Data analytics

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

CNA Insurance in Chicago, IL seeks an experienced claims leader to manage a team of claim professionals. You will drive timely, high-quality resolutions in alignment with company protocols, budgets and service standards.

Ideal candidates bring 7+ years in claims with strong leadership, analytics, and collaboration skills; a Bachelor's degree or equivalent and a willingness to operate in a hybrid work environment are preferred.