General Liability Claims Leader

CNA Insurance; Wyomissing (Berks County); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA Insurance is seeking an experienced claims leader in the United States to oversee a team of claims professionals, driving quality, efficiency, and customer satisfaction. The role requires strong leadership, analytics, and cross-functional collaboration to ensure adherence to company protocols and budget targets.

Ideal candidates will have a bachelor’s degree (or equivalent) and at least seven years of related experience, with prior management preferred.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Typically a minimum of seven years of related work experience.
• Previous management experience is preferred.
• Applicable certifications or professional designations preferred.

Responsibilities

• Oversees a team of claims professionals with managerial responsibility.
• Ensures claims handled per company protocols, quality standards, and cost controls.
• Drives customer satisfaction by meeting service levels and resolving escalated issues.
• Maintains claim handling protocols and uses QA data to guide resolution strategies.
• Monitors performance metrics, identifies improvement opportunities, and implements changes.
• Manages expenses, vendor usage, and productivity for the claims team.
• Builds relationships with internal/external partners and supports cross-functional areas.
• Communicates updates to staff and ensures access to process documentation.
• Stays compliant with state/local regulations and industry trends.

Skills

Leadership

Team management

Data analytics

Communication

Problem solving

Cross-functional collaboration

Microsoft Office

Education

Bachelor’s degree or equivalent experience

7+ years of related work experience

Previous management experience preferred

Certifications or professional designations preferred

Tools

Microsoft Office Suite

Job description

CNA Insurance is seeking an experienced claims leader in the United States to oversee a team of claims professionals, driving quality, efficiency, and customer satisfaction. The role requires strong leadership, analytics, and cross-functional collaboration to ensure adherence to company protocols and budget targets.

Ideal candidates will have a bachelor’s degree (or equivalent) and at least seven years of related experience, with prior management preferred.