Director, Complex Claims & Litigation Strategy

CNA Insurance; Downers Grove (IL); On-site; USD 97,000 - 189,000; Full time

Job summary

CNA Insurance is seeking a senior-level Claims Leader in Downers Grove, IL to manage and resolve highly complex commercial claims with significant loss exposure. You will verify coverage, set reserves, and drive resolution strategies in collaboration with internal and external partners.

Founded on strong regulatory knowledge and negotiation expertise, you will mentor others, lead investigations, and manage budgets while maintaining high service standards for customers and counsel alike.

Qualifications

• Expert knowledge of commercial insurance industry, products, policy language, coverage, and claim practices.
• Advanced negotiation experience; strong litigation coordination ability.
• Must have or be able to obtain Insurance Adjuster License within 90 days.

Responsibilities

• Manages an inventory of the most complex commercial claims with significant loss exposure.
• Drives claim resolution strategies, including negotiations and potential litigation.
• Verifies coverage and sets reserves per policy language and company protocols.
• Leads investigations to determine compensability and damages.
• Manages claim budgets and collaborates with internal/external partners.

Skills

Commercial insurance knowledge

Verbal & written communication

Analytical thinking

Negotiation skills

Time management

Regulatory knowledge

MS Office

Independent worker

Education

Bachelor's degree

Master's degree preferred

Insurance Adjuster License

Advanced negotiation experience

CPCU designation encouraged

10+ years of experience

Job description

CNA Insurance is seeking a senior-level Claims Leader in Downers Grove, IL to manage and resolve highly complex commercial claims with significant loss exposure. You will verify coverage, set reserves, and drive resolution strategies in collaboration with internal and external partners.

Founded on strong regulatory knowledge and negotiation expertise, you will mentor others, lead investigations, and manage budgets while maintaining high service standards for customers and counsel alike.