Commercial Insurance Operations Leader

CNA Insurance; Downers Grove (IL); On-site; USD 72,000 - 141,000; Full time

Benefits offered by this job

Benefits package

Job summary

CNA Insurance in Downers Grove, IL seeks a senior leader to manage operations and customer service activities across the organization. You will drive performance, mentor teams, and align initiatives with CNA’s strategic goals.

The role requires deep insurance industry knowledge, strong leadership, and the ability to implement process improvements. Travel to field locations may be required, and a comprehensive benefits package is offered.

Qualifications

• Bachelor's Degree or equivalent work experience required.
• Typically a minimum of 8 years experience in a specific function or field, including 5 years management experience.

Responsibilities

• Manages work activities and has full management accountability for subordinate staff performance and development.
• Collaborates to maintain strong relationships with internal and external customers and resolves high visibility issues.
• Generates ideas for process and technology improvements and performs high level cost-benefit analysis.
• Uses data and metrics to ensure alignment with business goals and growth objectives.
• Participates in annual planning including budgets, forecasts, and workforce plans.

Skills

Leadership

Strategic planning

Analytics

Project management

Communication

Industry knowledge

Education

Bachelor's Degree or equivalent

Job description

CNA Insurance in Downers Grove, IL seeks a senior leader to manage operations and customer service activities across the organization. You will drive performance, mentor teams, and align initiatives with CNA’s strategic goals.

The role requires deep insurance industry knowledge, strong leadership, and the ability to implement process improvements. Travel to field locations may be required, and a comprehensive benefits package is offered.