Commercial Claims Investigator & Resolution Expert

CNA Insurance; Chicago (IL); Sur place; USD 54 000 - 103 000; Plein temps

Résumé du poste

CNA Insurance in Chicago seeks an individual contributor to manage commercial claims with moderate to high complexity under defined authority. You will investigate, verify policy coverage, and disburse within limits, while maintaining quality and timely updates to insureds, claimants and business partners.

This role emphasizes strong communication, collaboration with internal and external partners, and adherence to regulatory requirements.

Qualifications

• Bachelor's degree or equivalent experience required.
• Typically a minimum four years of relevant claim handling experience.
• Must have or obtain an Insurance Adjuster License within 90 days of hire.
• CNA Claim Training Program may count after 2 years of claim handling.
• Professional designations (e.g., CPCU) are a plus.

Responsabilités

• Manage moderate to high complexity commercial claims following protocols.
• Provide exceptional customer service with insureds and claimants.
• Verify coverage and establish reserves per policy language.
• Conduct focused investigations to determine compensability and damages.
• Establish and maintain relationships with internal/external partners.
• Authorize and ensure disbursements within authority limits.

Connaissances

Commercial claims management

Customer service

Effective communication

Investigative reasoning

Negotiation

Time management

Team collaboration

Formation

Bachelor's Degree or equivalent

Insurance Adjuster License within 90 days

CNA Claim Training Program

CPCU designation a plus

Outils

Microsoft Office Suite

Description du poste

CNA Insurance in Chicago seeks an individual contributor to manage commercial claims with moderate to high complexity under defined authority. You will investigate, verify policy coverage, and disburse within limits, while maintaining quality and timely updates to insureds, claimants and business partners.

This role emphasizes strong communication, collaboration with internal and external partners, and adherence to regulatory requirements.