Commercial East Customer Success Manager — Growth & Retention

Socket.dev; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

16 weeks parental leave

Health & wellness stipend

Remote workspace stipend

Matching 401(k) with immediate vesting

Flexible PTO + 80 hours Sick Time

Job summary

Vanta is seeking a Customer Success Manager, Commercial to guide security-conscious software companies through post-sale journeys, ensuring successful onboarding, renewals, and expansions. The role requires building strong relationships with executive-level stakeholders and acting as the voice of the customer to influence product priorities.

You will work across teams to deliver effective outcomes, leverage your deep SaaS and security know-how, and help customers achieve compliant security

Qualifications

• 5+ years of experience in Customer Success at a SaaS company.
• Extensive experience with high-end exposure to C-level executives and building trusted relationships.
• Proven track record in account management, renewal, expansion, and retention strategies.
• Ability to adapt quickly in a startup environment and handle shifting priorities.
• Experience in security or compliance industries is preferred.
• Strong communication, empathy, and problem-solving skills; comfortable with AI-enhanced workflows.

Responsibilities

• Lead post-sales activities for mid-market customers including onboarding, implementation, renewals, and upsell opportunities.
• Partner with Account Managers to drive renewal and expansion within your book of business.
• Advocate for the customer and serve as the voice of the customer within Vanta.
• Be the primary contact for customers and guide them toward business outcomes.
• Develop product expertise to show how our platform improves security posture and compliance.
• Provide technical guidance to help customers achieve compliance efficiently.
• Build trusted advisor relationships with key accounts and executives to support renewals and advocacy.
• Influence product priorities to drive adoption and retention based on customer feedback.
• Collaborate across teams to resolve customer issues and align on mutual goals.

Skills

Customer Success

SaaS

C-level relationships

Retention management

Account management

Strategic influence

Job description

Vanta is seeking a Customer Success Manager, Commercial to guide security-conscious software companies through post-sale journeys, ensuring successful onboarding, renewals, and expansions. The role requires building strong relationships with executive-level stakeholders and acting as the voice of the customer to influence product priorities.

You will work across teams to deliver effective outcomes, leverage your deep SaaS and security know-how, and help customers achieve compliant security