Enterprise Customer Success Manager - Revenue & Growth

Gatekeeper Systems Inc.; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gatekeeper Systems is seeking a Customer Success Manager to own the commercial relationship after the sale. You will protect recurring revenue, manage renewals and service spend, and onboard every customer so the platform becomes integral to store operations.

You will collaborate with Sales on expansions, surface data-backed ROI signals, and ensure customers achieve value within 12 weeks while expanding to additional locations.

Qualifications

• 5+ years in Customer Success, Account Management, or retail operations.
• Commercial mindset with ownership of revenue numbers.
• Strong executive communication and ability to translate data into business outcomes.
• Operationally disciplined and highly cross-functional.

Responsibilities

• Own day-to-day and executive relationships across assigned accounts with quarterly value reviews.
• Drive renewals, expansions, and prevent churn with data-backed plans.
• Onboard new customers to first value within 12 weeks and re-onboard when scope expands.
• Coordinate with Service Delivery, RevOps, and Sales for a seamless customer experience.
• Manage health scores, identify at-risk accounts, and lead remediation plans.

Skills

Customer Success

Account Management

Retail operations

Executive communication

Data dashboards

Cross-functional

Job description

Gatekeeper Systems is seeking a Customer Success Manager to own the commercial relationship after the sale. You will protect recurring revenue, manage renewals and service spend, and onboard every customer so the platform becomes integral to store operations.

You will collaborate with Sales on expansions, surface data-backed ROI signals, and ensure customers achieve value within 12 weeks while expanding to additional locations.