Cloud FinOps Customer Success Lead

Vantage; New York (NY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Vantage is seeking a Customer Success Manager to lead post-sale onboarding, adoption, and value reviews for a diverse client base, from startups to enterprises. You will serve as the main technical contact after sales and guide onboarding, training, and feedback collection.

You will advocate for customers, coordinate with sales and product, and help resolve issues and feature requests, driving broader adoption of the Vantage solution.

Qualifications

• 3+ years of customer-centric experience in B2B tech or SaaS.
• Strong communication with CTOs and engineering leaders.
• Experience with FinOps or cloud cost management solutions.

Responsibilities

• Own the complete lifecycle of post-sale customer engagement.
• Lead onboarding, adoption, value reviews, and renewal playbooks.
• Be the voice of the customer and advocate for issues and feature requests.
• Engage with multiple stakeholder personas across customer organizations.

Skills

Customer Success

Technical communication

FinOps

Cloud cost monitoring

Tools

AWS

Azure

GCP

Job description

Vantage is seeking a Customer Success Manager to lead post-sale onboarding, adoption, and value reviews for a diverse client base, from startups to enterprises. You will serve as the main technical contact after sales and guide onboarding, training, and feedback collection.

You will advocate for customers, coordinate with sales and product, and help resolve issues and feature requests, driving broader adoption of the Vantage solution.