Enterprise Customer Success Lead for Security & Adoption

Chainguard; United States; On-site; USD 96,000 - 160,000; Full time

Benefits offered by this job

Remote-first culture

Stock options

Health insurance

Flexible time off

Parental leave

Job summary

Chainguard is hiring a Customer Success Manager to be the post-sales primary contact for our Enterprise customers. You will lead onboarding, adoption, and time-to-value, collaborating with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure customer success.

You will own customer relationships from technicians to CISOs, drive value realization, advocate for customers, resolve issues with cross-functional teams, and continually deepen product expertise and

Qualifications

• 3+ years in enterprise, customer-facing roles such as Customer Success, Professional Services, Technical Account Management or equivalent.
• Experience collaborating with both technical and business teams.
• Knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, or related domains.
• Ability to take ownership of a customer portfolio with autonomy and make key decisions.
• Entrepreneurial mindset and commitment to continuous personal and professional development.

Responsibilities

• Drive onboarding, implementation, adoption, and time-to-value for enterprise customers.
• Advocate for customers internally, coordinating with sales, product, engineering and support teams.
• Collaborate with Technical Support and Customer Engineering to resolve issues quickly.
• Develop hands-on product knowledge and stay updated on Chainguard features and security practices.
• Coordinate with Edu team to educate customers on product features and best practices.
• Manage relationships with multiple stakeholders across customer organizations to support renewal and expansion.

Skills

Enterprise customer facing

Cross-functional collaboration

Change management

Strategic thinking

Job description

Chainguard is hiring a Customer Success Manager to be the post-sales primary contact for our Enterprise customers. You will lead onboarding, adoption, and time-to-value, collaborating with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure customer success.

You will own customer relationships from technicians to CISOs, drive value realization, advocate for customers, resolve issues with cross-functional teams, and continually deepen product expertise and