Commercial Collector Remote

American Financial Management, Inc.; Rosemont (IL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health, dental, and vision insurance

Flexible paid time off and holidays

Short-term disability

Life insurance

AD&D insurance

Job summary

American Financial Management, Inc. seeks a motivated Commercial Collector in Rosemont, IL to manage and recover delinquent commercial debts. The role emphasizes high-volume calling, professional negotiation, and accurate client updates as part of a fast-paced environment.

You will handle skip tracing, payments, and settlements while aiming to meet monthly recovery goals. We offer benefits including health, dental, vision, PTO, and Life/AD&D insurance.

Qualifications

• Proven debt collection experience, preferably in the Commercial sector.
• Strong negotiation and communication skills.
• Ability to handle difficult conversations while remaining professional.

Responsibilities

• Make a high-volume number of calls to business debtors to recover payments.
• Accept payments by credit card, check by phone/fax/email.
• Negotiate settlements within prescribed guidelines.
• Provide account updates to clients as needed.
• Locate businesses and owners through skip tracing techniques.
• Meet and exceed monthly recovery goals.

Skills

Communication skills

Negotiation skills

Typing speed

Fast-paced work

Dealing with difficult debtors

High-volume workload

Tools

Collection software

Microsoft Office

Job description

We are a family-owned Commercial Collection agency in business for over 50 years with national and international clients. AFM is a leading commercial collection agency dedicated to providing exceptional debt recovery services. We pride ourselves on our professional approach and commitment to achieving the best results for our clients.

AFM is looking for a highly motivated and detail-oriented Commercial Collector to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts from clients in the Commercial sector.

Skills:

• Good written, verbal, listening and phone communications skills
• Problem solving and negotiation skills
• General computer skills with the ability to type
• Ability to work in a fast-paced environment
• Ability to maintain composure with difficult debtors
• Ability to handle a high-volume inventory

Key Responsibilities:

• Make a high-volume amount of calls to business debtors to recover payment on delinquent accounts
• Accept payment by credit card, check by phone/fax/email
• Negotiate settlement within prescribed guidelines
• Provide account updates to clients as needed
• Locate businesses and individual owners through skip tracing techniques
• Meet and exceed monthly recovery goals

Qualifications:

• Proven experience in debt collection, preferably in the Commercial sector.
• Strong negotiation and communication skills.
• Ability to handle difficult conversations and remain professional under pressure.
• Proficiency in using collection software and Microsoft Office Suite.

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Flexible paid time off and holidays
• Short-term disability
• Life insurance
• AD&D insurance