Commercial Collection Representative

Continental Commercial Group; Glendale (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Job summary

Continental Commercial Group, headquartered in Glendale, CA, is seeking an experienced Commercial Collector to manage a portfolio of B2B debt from placement to resolution. You will negotiate settlements, run outbound contacts with business debtors, verify contact data, and coordinate with our in-house legal team when needed.

The ideal candidate has at least 3 years in commercial collections, excellent negotiation and communication skills, and comfort with high-volume, target-driven work.

Qualifications

• Minimum 3 years of commercial (B2B) collections experience; third-party agency experience preferred.
• Strong negotiation, persuasion, and problem-solving skills.
• Excellent verbal and written communication.
• Comfortable with high call volume and fast-paced, target-driven environment.
• Working knowledge of commercial collection laws.

Responsibilities

• Manage a portfolio of commercial (B2B) collection accounts from placement through resolution.
• Conduct outbound calls and correspondence with delinquent business debtors, owners, and authorized representatives.
• Skip-trace and verify business and principal contact information, assets, and creditworthiness.
• Negotiate settlements, payment plans, and structured resolutions within authority.
• Review account histories, invoices, contracts, and supporting docs to build collection strategies.
• Document all account activity in the agency's collection software/CRM promptly.
• Escalate to in-house legal team for litigation or judgment enforcement as needed.
• Maintain compliance with state and federal commercial collection laws and internal standards.
• Meet or exceed individual recovery and productivity goals.
• Communicate professionally with clients regarding account status and recovery progress.

Skills

Negotiation

Persuasion

Problem solving

Verbal communication

Written communication

CRM software

Tools

CRM software

Office systems

Job description

About Us

Continental Commercial Group is a B2B commercial collection agency with an integrated law office, providing litigation-backed debt recovery services to businesses nationwide. As a founding member of the Commercial Collection Agencies of America (CCA of A), CCG is recognized for professionalism, results, and ethical recovery practices. We operate from our Glendale, CA headquarters.

The Role

We're looking for an experienced Commercial Collector to join our recovery team. This is a business-to-business collection role - you’ll be working with company owners, controllers, and CFOs to resolve outstanding commercial debt, not consumer accounts. The ideal candidate is a skilled negotiator who can balance firm, professional persistence with strong customer relationships.

What You'll Do

• Manage a portfolio of commercial (B2B) collection accounts from placement through resolution
• Conduct outbound calls and correspondence with delinquent business debtors, owners, and authorized representatives
• Skip-trace and verify business and principal contact information, assets, and creditworthiness
• Negotiate settlements, payment plans, and structured resolutions within approved authority
• Review account histories, invoices, contracts, and supporting documentation to build effective collection strategies
• Document all account activity accurately and promptly in the agency's collection software/CRM
• Identify accounts requiring escalation and coordinate handoff to CCG's in-house legal team for litigation or judgment enforcement
• Maintain compliance with all applicable state and federal commercial collection laws and CCG's internal standards
• Meet or exceed individual recovery and productivity goals
• Communicate professionally with clients regarding account status and recovery progress

What We're Looking For

• Minimum 3 years of commercial (B2B) collections experience - third-party agency experience strongly preferred
• Strong negotiation, persuasion, and problem-solving skills
• Excellent verbal and written communication
• Comfortable with high call volume and a fast-paced, target-driven environment
• Working knowledge of collection laws applicable to commercial debt
• Proficiency with collection/CRM software and general office systems
• Self-motivated, organized, and able to manage a large account portfolio independently

Compensation & Benefits

• Salary, plus uncapped commission opportunity
• 401(k) retirement plan
• Medical insurance
• Dental insurance
• Vision insurance
• Paid vacation - up to three weeks