Commercial Collections Representative - Onsite

Account Control Technology; Phoenix (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Medical, dental and vision

401k retirement plan with employer on-

paid time off

paid holidays

Job summary

Account Control Technology in Phoenix, AZ is hiring an Onsite Commercial Collections Representative. You will handle outbound and inbound calls to pursue past due accounts and secure payments, work in a contact center environment.

Qualified candidates have a High School diploma and at least 3 years of B2B collections and skip tracing experience; FDCPA knowledge and strong negotiating skills are valued. Training is provided, with a comprehensive benefits package.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of B2B collections experience.
• Skip tracing experience is required.
• FDCPA knowledge is required.
• Professional phone etiquette and strong negotiating skills are essential.
• Positive attitude and solid customer service aptitude.
• Ability to problem solve and multitask, while maintaining confidentiality.
• Ability to exchange accurate information effectively over the phone.

Responsibilities

• Outbound calling and accepting incoming calls regarding past due accounts.
• Work to secure payments on accounts that are past due.
• Maintain accurate information and document interactions in the system.

Skills

Professional phone etiquette

Negotiating skills

Customer service

Problem solving

Multitasking

Confidentiality

Communication skills

B2B collections

Skip tracing knowledge

FDCPA knowledge

Education

High School diploma or equivalent

Job description

Account Control Technology

Commercial Collections Representative - Onsite

US-AZ-Phoenix

Job ID: 2026-3153 # of Openings: 10

Category: Collections Phoenix, AZ

Overview

Build Your Future! Come join our thriving team as a Onsite Collections Representative! We are seeking ambitious, self‑motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Compensation

$15 per/hour based on experience

Training Schedule

2 Weeks Training/4 Weeks Nesting Monday-Friday 8A-5P

Production Schedule

After training and nesting - the production schedule is 8am-5pm 4 days a week and 10am-7pm 1 day a week

Work Location

This is an onsite position at our office located at 2101 W. Peoria Ave Suite 150 Phoenix, AZ 85029

Qualified candidates must have 3 years of previous collections & skip tracing experience.

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 3 plus years of B2B collections experience
• Previous skip tracing experience
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.