Onsite Commercial Collections Specialist (B2B)

Account Control Technology; Phoenix (AZ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Medical, dental and vision

401k retirement plan with employer on-

paid time off

paid holidays

Job summary

Account Control Technology in Phoenix, AZ is hiring an Onsite Commercial Collections Representative. You will handle outbound and inbound calls to pursue past due accounts and secure payments, work in a contact center environment.

Qualified candidates have a High School diploma and at least 3 years of B2B collections and skip tracing experience; FDCPA knowledge and strong negotiating skills are valued. Training is provided, with a comprehensive benefits package.

Qualifications

• High School diploma or equivalent is required.
• 3+ years of B2B collections experience.
• Skip tracing experience is required.
• FDCPA knowledge is required.
• Professional phone etiquette and strong negotiating skills are essential.
• Positive attitude and solid customer service aptitude.
• Ability to problem solve and multitask, while maintaining confidentiality.
• Ability to exchange accurate information effectively over the phone.

Responsibilities

• Outbound calling and accepting incoming calls regarding past due accounts.
• Work to secure payments on accounts that are past due.
• Maintain accurate information and document interactions in the system.

Skills

Professional phone etiquette

Negotiating skills

Customer service

Problem solving

Multitasking

Confidentiality

Communication skills

B2B collections

Skip tracing knowledge

FDCPA knowledge

Education

High School diploma or equivalent

Job description

Account Control Technology in Phoenix, AZ is hiring an Onsite Commercial Collections Representative. You will handle outbound and inbound calls to pursue past due accounts and secure payments, work in a contact center environment.

Qualified candidates have a High School diploma and at least 3 years of B2B collections and skip tracing experience; FDCPA knowledge and strong negotiating skills are valued. Training is provided, with a comprehensive benefits package.