Commercial Collections Representative - Remote

Transworld Systems Inc.; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Work from home

Paid training

Team environment

Bonus opportunities

Comprehensive benefits package

Job summary

Transworld Systems Inc. is seeking a Remote Collections Representative to handle outbound and inbound calls for past due accounts.

Must have 3+ years of B2B collections, skip tracing, and FDCPA knowledge. This remote role includes paid training, a team environment, and bonus opportunities to enhance compensation.

Qualifications

• 3+ years of B2B collections experience required
• Skip tracing experience required
• FDCPA knowledge required
• Professional phone etiquette and negotiation skills
• Ability to maintain confidentiality and exchange accurate information over the phone

Responsibilities

• Outbound and inbound calls to collect past due accounts
• Secure payments on overdue accounts
• Maintain professionalism and meet regulatory standards

Skills

B2B collections experience

Skip tracing experience

FDCPA knowledge

Phone etiquette

Negotiating skills

Customer service aptitude

Problem solving

Confidentiality

Accurate information on calls

Education

High School diploma or equivalent

Job description

Overview

Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location: This is a remote/work from home position.

Compensation: $17-$20/hour + BONUS (based on experience)

Qualified candidates must have 3 years of previous collections & skip tracing experience.

Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 3 plus years of B2B collections experience
• Previous skip tracing experience
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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