Commercial Collections Representative - Onsite

Account Control Technology; Augusta (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Team environment

Growth opportunities

Bonus potential

Benefits package

Job summary

Account Control Technology is seeking a Commercial Collections Representative for our onsite Augusta, GA office. This fulltime role supports our student loan servicing team and focuses on outbound and inbound calls to collect past-due accounts while delivering excellent customer service.

The ideal candidate has at least 3 years of B2B collections and skip tracing experience, FDCPA knowledge, and strong negotiation skills.

Qualifications

• 3+ years of B2B collections experience.
• Skip tracing experience.
• FDCPA knowledge.

Responsibilities

• Contact centers handle outbound and inbound calls to collect on past-due accounts and secure payments.

Skills

Customer service

Negotiation

Problem solving

Telephone etiquette

Education

High School diploma or equivalent

Job description

Account Control Technology

Commercial Collections Representative - Onsite

US-GA-Augusta

Job ID: 2026-3152

# of Openings: 10

Category: Collections Augusta Location

This is a fulltime position in our student loan servicing department. Looking for candidates with great customer service skills that would like to work in an office environment.

Work Location: This is an onsite position at our Augusta, GA office

Compensation: $15 per hour and up based on collections experience

Training Schedule: 2 Weeks Training/4 Weeks Nesting Monday-Friday 8am-5pm

Production Schedule: Monday - Friday 9am-6pm

Work Location: This is a onsite position at our office located at 1040 Stevens Creek Rd Augusta, GA 30907

Compensation: $15 per hour and up based on experience

Qualified candidates must have 3 years of previous collections & skip tracing experience.

Build Your Future! Come join our thriving team as an Onsite Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Benefits

• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

At our contact centers, Collection Representatives are responsible for outbound calling as well as accepting incoming calls regarding past due accounts and securing payments on accounts that are past due.

Qualifications

• High School diploma or equivalent
• 3 plus years of B2B collections experience
• Previous skip tracing experience
• FDCPA knowledge
• Professional phone etiquette and solid negotiating skills
• Positive attitude and strong customer service aptitude
• Ability to problem solve and multitask
• Willingness to maintain confidentiality
• Ability to exchange accurate information effectively over the phone

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Equal employment opportunity, including veterans and individuals with disabilities.