Commercial Collection Specialist

Turner Pest Control LLC; Jacksonville (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

Turner Pest Control LLC is seeking a Collections Specialist to maintain healthy customer relationships while ensuring financial stability. You will monitor accounts, investigate discrepancies, and work directly with customers to resolve overdue balances through full payments or structured plans.

You will process payments, resolve billing issues, and keep records up to date. Reporting on collection activity and collaboration with internal teams are essential to encourage on-time payments in a

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and high attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks effectively.
• Ability to work collaboratively with others.
• Ability to function well in a fast-paced and sometimes stressful environment.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Monitor accounts to identify outstanding debts and investigate account data.
• Work directly with customers to resolve overdue balances, through payment in full or structured plans.
• Process payments and resolve billing issues; keep account records up to date.
• Provide timely reporting on collection activity and collaborate with internal teams to resolve discrepancies.
• Take proactive steps to encourage on-time payments and maintain healthy customer relationships.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Time management

Analytical skills

Problem-solving

Prioritization

Team collaboration

Ability to work under pressure

Microsoft Office

Job description

Job Description

What You'll Do... As a Collections Specialist with our team, you'll be at the forefront of maintaining healthy customer relationships and ensuring financial stability. You'll monitor accounts to identify outstanding debts, investigate account data, and work directly with customers to resolve overdue balances-whether through payment in full or structured payment plans. By processing payments, resolving billing and credit issues, and keeping account records up to date, you'll play a vital role in both customer satisfaction and company success. You'll also provide timely reporting on collection activity, collaborate with internal teams to resolve discrepancies, and take proactive steps to encourage on-time payments. It's a fast-paced role where your organization, communication, and problem-solving skills make a measurable impact every day.

Who You Are

What does it take to be a successful Collections Specialist on our team? For starters, you'll have an inner drive to make an impact and help customers resolve their accounts! You'll also have...

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and high attention to detail
• Strong time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks effectively
• Ability to work collaboratively with others
• Ability to function well in a fast-paced and sometimes stressful environment
• Proficiency with Microsoft Office and related software

We're proud to serve you. We've grown a lot since we began in 1971, but we're still focused on making our customers' lives and our communities better. The technologies we use may have changed, but our commitment to our neighbors never will. The very best quality and service — guaranteed. Turner Pest Control has come a long way — today, we're one of the fastest-growing companies in Florida and South Georgia, and we're ranked in the Top 100 pest control companies in the country. We're also designated as a QualityPro Certified company, a distinction earned by less than three percent of U.S. pest control providers.