Collections Specialist

Cards Holdings, Inc.; Mobile (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Multiple Health Plans

Life Insurance $25,000 paid by company

Retirement plan with 3% match

Paid Time Off

Vision insurance

LifeMart employee discount

Job summary

Cards Holdings, Inc. in Mobile, AL seeks a dedicated Collections Specialist to contact clients and collect missed payments, maintaining professionalism and independence.

You will review aging reports, negotiate payment plans, and document communications while collaborating with sales and customer service to resolve disputes. A high school diploma is required; a degree is a plus.

Qualifications

• Proven experience as a Collection Specialist or similar role.
• Excellent knowledge of billing procedures.
• Knowledge of various collection techniques.
• Contact clients and discuss their overdue payments.
• Working knowledge of MS Office and databases.
• Comfortable working with targets.
• Knowledge of collection laws and regulations.
• Excellent communication and interpersonal skills.
• Problem-solving and critical-thinking skills.
• High school diploma.
• Associate’s/Bachelor’s degree is a plus.

Responsibilities

• Regularly review and monitor aging reports to identify overdue account balances.
• Minimize bad debt and maximize cash flow by collecting outstanding balances.
• 75-85% of shift would be actively contacting customers (via phone and email).
• Offer payment resolution and solution to prevent future past due balances.
• Negotiate payment plans and work out mutually agreeable solutions.
• Process payments and refunds as necessary.
• Sustain professional and courteous manners while maintaining positive relationships.
• Keep accurate records of all communications with customers, payment status, payment plans, and any agreements or disputes related to payments.
• Work with sales and customer service to resolve disputes, disagreements, or make necessary adjustments to invoices as necessary.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Critical thinking

Detail-oriented

Time management

Independent worker

Education

High school diploma

Associate/Bachelor's degree preferred

Tools

MS Office

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Specialist

GA Full Time Clerical Mobile, AL, US

2 days ago Requisition ID: 3001

We are looking for a self-driven and competent Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments.

We are expecting you to be professional, and trustworthy and to be able to work independently.

Responsibilities:

• Regularly review and monitor aging reports to identify overdue account balances.
• Minimize bad debt and maximize cash flow by collecting outstanding balances.
• 75-85% of shift would be actively contacting customers (via phone and email).
• Offer payment resolution and solution to prevent future past due balances.
• Negotiate payment plans and work out mutually agreeable solutions.
• Process payments and refunds as necessary.
• Sustain professional and courteous manners while maintaining positive relationships.
• Keep accurate records of all communications with customers, payment status, payment plans, and any agreements or disputes related to payments.
• Work with sales and customer service to resolve disputes, disagreements, or make necessary adjustments to invoices as necessary.

Requirements:

• Proven experience as a Collection Specialist or similar role
• Excellent knowledge of billing procedures
• Knowledge of various collection techniques
• Contact clients and discuss their overdue payments
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Knowledge of collection laws and regulations
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
• High school diploma
• Associate’s/Bachelor’s degree is a plus
• Who doesn't like to get paid weekly? We like it so we provide weekly pay!
• Multiple Health Plans
• Vision
• We Pay for your $25,000 Life Insurance!
• Retirement Plan with a company match of 3%
• Safety and Retention Incentives!
• Paid Time Off
• Access to employee discount through LifeMart!