Strategic Collections Specialist: Resolve Dues & Revenue

Turner Pest Control LLC; Jacksonville (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

Turner Pest Control LLC is seeking a Collections Specialist to maintain healthy customer relationships while ensuring financial stability. You will monitor accounts, investigate discrepancies, and work directly with customers to resolve overdue balances through full payments or structured plans.

You will process payments, resolve billing issues, and keep records up to date. Reporting on collection activity and collaboration with internal teams are essential to encourage on-time payments in a

Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and high attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks effectively.
• Ability to work collaboratively with others.
• Ability to function well in a fast-paced and sometimes stressful environment.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Monitor accounts to identify outstanding debts and investigate account data.
• Work directly with customers to resolve overdue balances, through payment in full or structured plans.
• Process payments and resolve billing issues; keep account records up to date.
• Provide timely reporting on collection activity and collaborate with internal teams to resolve discrepancies.
• Take proactive steps to encourage on-time payments and maintain healthy customer relationships.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Time management

Analytical skills

Problem-solving

Prioritization

Team collaboration

Ability to work under pressure

Microsoft Office

Job description

Turner Pest Control LLC is seeking a Collections Specialist to maintain healthy customer relationships while ensuring financial stability. You will monitor accounts, investigate discrepancies, and work directly with customers to resolve overdue balances through full payments or structured plans.

You will process payments, resolve billing issues, and keep records up to date. Reporting on collection activity and collaboration with internal teams are essential to encourage on-time payments in a