Collections Specialist

Ecowaste Solutions; Mobile (AL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Weekly pay

Health plans

Life Insurance $25,000

Retirement plan with 3% match

Paid Time Off

Retention incentives

Job summary

Ecowaste Solutions is seeking a proactive Collection Specialist to contact clients and recover outstanding payments. You will review aging reports, minimize bad debt, and work toward cash flow optimization while maintaining professional relationships.

The role emphasizes weekly pay, a suite of health plans, a $25,000 life insurance policy, retirement plan with company match, paid time off, and retention incentives. Strong communication and negotiation skills are essential.

Qualifications

• Proven experience as a Collection Specialist or similar role
• Excellent knowledge of billing procedures
• Knowledge of various collection techniques
• Contact clients and discuss overdue payments
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Knowledge of collection laws and regulations
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
• High school diploma; Associate/Bachelor's degree is a plus

Responsibilities

• Regularly review and monitor aging reports to identify overdue account balances.
• Minimize bad debt and maximize cash flow by collecting outstanding balances.
• 75-85% of shift would be actively contacting customers (via phone and email).
• Offer payment resolution and solution to prevent future past due balances.
• Negotiate payment plans and work out mutually agreeable solutions.
• Process payments and refunds as necessary.
• Sustain professional and courteous manners while maintaining positive relationships.
• Keep accurate records of all communications with customers, payment status, payment plans, and any agreements or disputes related to payments.
• Work with sales and customer service to resolve disputes, disagreements, or make necessary adjustments to invoices as necessary.

Skills

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Target driven

Education

High school diploma

Associate/Bachelor's degree is a plus

Tools

MS Office

CRM software

Job description

We are looking for a self-driven and competent Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed and outstanding payments.

We are expecting you to be professional, and trustworthy and to be able to work independently.

Responsibilities:

• Regularly review and monitor aging reports to identify overdue account balances.
• Minimize bad debt and maximize cash flow by collecting outstanding balances.
• 75-85% of shift would be actively contacting customers (via phone and email).
• Offer payment resolution and solution to prevent future past due balances.
• Negotiate payment plans and work out mutually agreeable solutions.
• Process payments and refunds as necessary.
• Sustain professional and courteous manners while maintaining positive relationships.
• Keep accurate records of all communications with customers, payment status, payment plans, and any agreements or disputes related to payments.
• Work with sales and customer service to resolve disputes, disagreements, or make necessary adjustments to invoices as necessary.

Requirements:

• Proven experience as a Collection Specialist or similar role
• Excellent knowledge of billing procedures
• Knowledge of various collection techniques
• Contact clients and discuss their overdue payments
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Knowledge of collection laws and regulations
• Excellent communication and interpersonal skills
• Problem-solving and critical-thinking skills
• High school diploma
• Associate’s/Bachelor’s degree is a plus
• Who doesn't like to get paid weekly? We like it so we provide weekly pay!
• Multiple Health Plans
• Vision
• We Pay for your $25,000 Life Insurance!
• Retirement Plan with a company match of 3%
• Safety and Retention Incentives!
• Paid Time Off
• Access to employee discount through LifeMart!