Collections Specialist

Joe Taylor Restoration; Delray Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Joe Taylor Restoration, based in Delray Beach, FL, is looking for an Operations Collections Specialist to enhance cash flow while providing excellent customer service. The role involves managing accounts receivable, contacting clients about overdue balances, and resolving billing issues. Ideal candidates will have over 2 years of experience in collections, strong communication skills, and proficiency in Microsoft Office.

This is a great opportunity for someone who excels in a fast-paced environment and values customer relationships.

Qualifications

• 2+ years of collections or accounts receivable experience.
• Ability to handle sensitive conversations professionally.
• Proficient in Microsoft Office and accounting/ERP systems.

Responsibilities

• Manage accounts receivable for timely collections.
• Contact customers about past-due balances via phone and email.
• Resolve billing discrepancies and account issues.
• Negotiate payment arrangements and follow up.
• Maintain accurate collection activity records.
• Provide solution-oriented customer support.

Skills

Collections experience

Strong communication skills

Conflict resolution

Attention to detail

Organizational skills

Customer service

Tools

Microsoft Office

Accounting/ERP systems

Job description

We are seeking a detail-oriented and customer-focused Operations Collections Specialist to join our Operations team. This role plays a critical part in maintaining healthy cash flow while delivering professional and positive customer experience. The ideal candidate is organized, proactive, and skilled at balancing firm collections practices with excellent customer service.

Who We Are

Joe Taylor Restoration is more than a restoration company — we are a lifeline for people in their most difficult moments. As the leading property restoration company in the southeastern United States, we have built a reputation for excellence, reliability, and heart.

Core Focus

Delivering an Unmatched Service Experience in every interaction, on every job, for every client.

Core Values

Integrity Above All, Accountability, WOW Factor, Personal and Professional Growth.

What You’ll Do

• Manage and monitor accounts receivable to ensure timely collections
• Contact customers regarding past-due balances via phone and email
• Resolve billing discrepancies and research account issues
• Negotiate payment arrangements and follow up on commitments
• Maintain accurate records of collection activities and customer communications
• Collaborate with internal teams to improve billing accuracy and process efficiency
• Provide responsive, solution-oriented customer support

Qualifications

• 2+ years of collections, accounts receivable, or related experience
• Strong communication and conflict-resolution skills
• High attention to detail and strong organizational abilities
• Ability to handle sensitive conversations professionally and confidently
• Proficiency in Microsoft Office and accounting/ERP systems preferred

What’s in It for You

This is an excellent opportunity for a motivated professional who thrives in a fast-paced environment and is committed to delivering results while maintaining strong customer relationships.