Commercial Claims Specialist

01460 Continental Casualty Company; Downers Grove (IL); On-site; USD 47,000 - 78,000; Full time

Job summary

CNA, based in Illinois, is seeking an individual contributor to manage commercial claims with low to moderate complexity. This role involves investigating, documenting, and resolving claims under company protocols while maintaining service standards and timely updates to insureds and claimants.

You'll verify coverage, establish reserves, and collaborate with internal/external partners to reach the best outcomes. A license and relevant experience support success in this position.

Qualifications

• Strong written and verbal communication.
• Ability to interpret policy language and determine coverage.
• Capable of working independently with sound judgement.
• Solid time management and organizational skills.

Responsibilities

• Manages an inventory of low to moderate complexity commercial claims by following company protocols, verifying policy coverage and documenting files.
• Interacts professionally with insureds, claimants and partners to provide timely updates and quality service.

Skills

Communication skills

Analytical mindset

Customer service orientation

Independent judgement

Problem solving

Time management

Education

High school Diploma

Associates or Bachelor's Degree preferred

Insurance Adjuster License within 90 days of hire

Tools

Microsoft Office Suite

Job description

CNA, based in Illinois, is seeking an individual contributor to manage commercial claims with low to moderate complexity. This role involves investigating, documenting, and resolving claims under company protocols while maintaining service standards and timely updates to insureds and claimants.

You'll verify coverage, establish reserves, and collaborate with internal/external partners to reach the best outcomes. A license and relevant experience support success in this position.