Commercial Card Operations Leader

Make Choteau Home; Billings (MT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid Time Off

Paid holidays

Job summary

Make Choteau Home in Billings, Montana is seeking an experienced Operations Manager to lead Commercial/Small Business Card product operations. The role involves managing a team, developing policies to enhance customer experience, and ensuring risk management compliance.

The ideal candidate will have at least 5 years of experience in the banking sector specializing in commercial cards, along with a Bachelor's degree. Benefits include medical, dental, and generous PTO.

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Qualifications

• 5 years general operational banking experience.
• 5 years in the commercial/small business card industry.
• Advanced experience in project management, process improvement, compliance.
• 5 years supervisory experience.

Responsibilities

• Develop operational policies to improve customer experience.
• Coordinate complex operational issues and customer escalations.
• Manage vendor partnerships related to commercial cards.
• Identify and control various operational risks.
• Build and manage the Card and Commercial Payments Operations team.
• Ensure regulatory compliance and assist with risk management.

Skills

Communication skills

Time management

Interpersonal skills

Data-centric approach

Customer orientation

Education

Bachelor’s Degree in Accounting, Business, Finance, or related field

Job description

Make Choteau Home in Billings, Montana is seeking an experienced Operations Manager to lead Commercial/Small Business Card product operations. The role involves managing a team, developing policies to enhance customer experience, and ensuring risk management compliance.

The ideal candidate will have at least 5 years of experience in the banking sector specializing in commercial cards, along with a Bachelor's degree. Benefits include medical, dental, and generous PTO.

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