Card & Commercial Banking Ops Lead

Jefferson Bank; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Jefferson Bank in San Antonio, TX, is hiring a Core Banking Operations Manager for Card & Commercial Services. This full-time role focuses on leading card programs, back-office ops, and change initiatives to support risk controls and service levels.

You will coach staff, manage deployments of process improvements, and coordinate audits, with a focus on performance reporting and stakeholder alignment. Strong leadership and banking operations experience are required.

Qualifications

• Minimum of 6 years of relevant experience with a related degree, or 7 years of experience in banking operations or a closely related field.
• Experience with commercial service operations.
• Experience with card payment operations.

Responsibilities

• Direct and oversee card services programs and technology, including debit, credit and gift cards, digital wallets, instant issuance, online banking card management, card alerts, click-to-pay, pay-a-loan, and related card payment services.
• Direct commercial services back-office operations, including positive pay, remote and mobile deposit capture, lockbox, wire and ACH origination, merchant services/cash advance, bill payment, target balance sweeps, and account analysis.
• Provide people leadership through coaching, development, team communications, hiring and onboarding support, performance management, recognition, and timely resolution of roadblocks impacting employee effectiveness.
• Maintain daily production stability by ensuring timely completion of department tasks, monitoring service levels, resolving issues, providing operational guidance and coverage when needed, and reinforcing accountability for quality and customer impact.
• Lead process development, workflow matters, procedure updates, technology support coordination, control considerations, and business solutioning to implement sustainable operational improvements.
• Coordinate department initiatives and change management activities by aligning stakeholders, obtaining approvals, supporting implementation, coordinating training, communicating impacts, and sustaining adoption after implementation.
• Prepare and communicate performance reporting, including key metrics, RAG project status, ROI/time saved, risks, status updates, business impacts, and recommended actions for management review.
• Manage department audits and regulatory exams by serving as the point of contact, coordinating request lists and meetings, supporting FDICIA narratives and risk assessments, communicating status, and driving remediation to completion.

Skills

People leadership

Stakeholder coordination

Process improvement

Change management

Regulatory & risk awareness

Project reporting

Communication

Education

High School Diploma or equivalent

Preferred College Degree

Tools

Microsoft Office Suite

Payment processing software

Credit card terminals

Job description

Jefferson Bank in San Antonio, TX, is hiring a Core Banking Operations Manager for Card & Commercial Services. This full-time role focuses on leading card programs, back-office ops, and change initiatives to support risk controls and service levels.

You will coach staff, manage deployments of process improvements, and coordinate audits, with a focus on performance reporting and stakeholder alignment. Strong leadership and banking operations experience are required.