Corporate Commercial Card Operations Manager

Foothills Bank; Billings (MT); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Health savings account

Retirement savings plan (401(k))

Generous paid time off

Job summary

Foothills Bank is seeking an experienced Operations Manager for its Commercial/Small Business Card products in Billings, Montana. The successful candidate will manage a team, develop operational policies to enhance efficiency, coordinate vendor partnerships, and address regulatory risks. A Bachelor’s degree in a relevant field and 5+ years of operational banking experience are required, along with exceptional communication and leadership skills. A comprehensive benefits package is offered including medical, dental, and retirement plans.

Qualifications

• 5+ years of general operational banking experience.
• 5+ years of experience in the commercial/small business card industry.
• Advanced experience in operations, including project management, compliance or business analysis.
• 5+ years of supervisory experience.

Responsibilities

• Manage a team and lead operations for Commercial/Small Business Card products.
• Develop and implement operational policies and procedures.
• Coordinate complex operational issues and customer escalations.
• Manage key vendor partnerships.
• Identify and manage credit, fraud, operational, and regulatory risks.
• Ensure knowledge of regulatory environment for compliance.
• Build relationships with Division and Holding Company partners.
• Work with technology vendors to enforce SLAs and resolve issues.
• Ensure key risk indicators stay within acceptable levels.
• Provide SME advice, root cause analysis, and issue resolution.
• Build, select, coach, and manage the operations team.

Skills

Motivation and influence skills

Exceptional communication

Results-oriented mindset

Data-centric decision making

Time-management skills

Professional networking

Team optimization

Customer orientation

Education

Bachelor’s Degree in Accounting, Business, Finance, or related field

Job description

About the Role

In this role you will manage a team and lead operations for our Commercial/Small Business Card products, developing and implementing operational policies and procedures to improve efficiency and effectiveness while balancing risk and compliance.

Key Responsibilities

• Develop and implement operational policies and procedures to improve efficiency and effectiveness while balancing risk and compliance.
• Coordinate complex operational issues and customer escalations, and communicate resolutions to division staff.
• Manage key vendor partnerships, including the core card processor, loyalty platform, and expense/card management technology provider.
• Identify and manage credit, fraud, operational, and regulatory risks for assigned processes.
• Maintain knowledge of regulatory environment, ensuring compliance across Commercial Card and Payments products.
• Build and manage relationships with Division and Holding Company partners, collaborating with IT, Operations, Risk, and Compliance.
• Work with technology vendors to enforce SLAs, resolve issues, prioritize enhancements, coordinate release planning, and perform vendor due diligence.
• Develop and implement operating policies and procedures across underwriting, onboarding, account maintenance, fraud/disputes, and collections.
• Ensure key risk indicators stay within acceptable levels and lead policy changes to address risk, compliance, and operational issues.
• Provide SME advice, root cause analysis, and issue resolution for escalated questions and system defects.
• Build, select, coach, and manage the Card and Commercial Payments Operations team, ensuring a quality employee and customer experience.
• Comply with all company policies and applicable laws, completing required training.

Qualifications

• Bachelor’s Degree in Accounting, Business, Finance, or a related field.
• 5+ years of general operational banking experience.
• 5+ years of experience in the commercial/small business card industry.
• Advanced experience in operations, including project management, process improvement, compliance, or business analysis.
• 5+ years of supervisory experience.

Required Skills & Abilities

• The ability to motivate or influence senior-level professionals and secure cooperation and agreement on important outcomes.
• Exceptional communication skills to engage with C-level executives, front-line employees, and diverse stakeholders.
• Results-oriented mindset, driving efforts independently to overcome obstacles and achieve goals.
• Data-centric approach, setting up processes to collect and use data for decision making.
• Strong time-management, prioritization, and independent work skills.
• Professional networking across multiple functional areas.
• Experience influencing and inspiring a team to optimize daily operations.
• Excellent organizational and customer orientation skills.
• Ability to maintain confidentiality and interact calmly with diverse individuals.
• Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside the organization.
• Employee must be capable of regular, reliable, and timely attendance.
• Ability to make judgments based on information provided.
• Ability to work and complete tasks with minimal direct supervision.
• Ability to maintain high level of confidentiality.

Travel

Occasional travel (<10 days per year) by automobile, commercial airlines, rental vehicles, or public transportation.

What We Offer

Starting salary depends on relevant experience and geographic location. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance; health savings account; Employee Assistance Program; health rewards program; retirement savings plan (401(k) and Profit‑Sharing); short- and long-term disability; education and training benefits; discounts on banking products and services; generous paid time off and paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No recruiters or unsolicited agency referrals please.