Commercial Banking Support Specialist

Fifth Third; Grand Rapids (MI); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Fifth Third Bank in Grand Rapids, MI, seeks a Commercial Service Representative I to assist commercial clients via phone and email, delivering accurate information on a limited set of commercial products. You will enter data into CRM, route complex requests, and ensure confidentiality while providing a high level of service.

The role emphasizes owning customer interactions, supporting Premier and Core clients, and adhering to bank policies.

Qualifications

• High school diploma or equivalent required.
• Two years of customer service experience preferred.
• Basic knowledge of banking products is helpful.

Responsibilities

• Handle commercial customer interactions via phone and email in a professional manner.
• Provide accurate information and explain banking products and policies clearly.
• Serve Premier and Core clients as the main contact point.
• Route Treasury Management and other requests to the appropriate specialists.
• Enter or confirm customer data in CRM and process form requests.
• Adhere to confidentiality policies and call center standards.
• Identify process improvements to boost productivity and customer satisfaction.

Skills

Customer service

Data entry

Phone support

Communication

Education

High school diploma

Job description

Fifth Third Bank in Grand Rapids, MI, seeks a Commercial Service Representative I to assist commercial clients via phone and email, delivering accurate information on a limited set of commercial products. You will enter data into CRM, route complex requests, and ensure confidentiality while providing a high level of service.

The role emphasizes owning customer interactions, supporting Premier and Core clients, and adhering to bank policies.