Commercial Banking Services Specialist

Fifth Third; Farmington Hills (MI); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank in Farmington Hills, MI is seeking a Commercial Services Representative I to assist Premier and Core clients. You will handle inquiries by phone or email, explain banking products, and route requests to specialists.

The role emphasizes accurate data entry in the CRM system and adherence to confidentiality policies. The position requires a high school diploma and strong customer service skills, with the opportunity to learn more about treasury management and related services in a

Qualifications

• High school education or equivalent.
• Experience in customer service or commercial support is preferred.
• Strong communication and problem solving abilities.

Responsibilities

• Handle customer interactions via phone and email in a professional manner.
• Explain banking products and policies to customers.
• Route product requests to the appropriate team and provide initial support.
• Enter and confirm customer data in the CRM system and complete request forms.
• Maintain confidentiality and follow bank procedures.

Skills

Customer service

Data entry

Computer basics

Telephone skills

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Fifth Third Bank in Farmington Hills, MI is seeking a Commercial Services Representative I to assist Premier and Core clients. You will handle inquiries by phone or email, explain banking products, and route requests to specialists.

The role emphasizes accurate data entry in the CRM system and adherence to confidentiality policies. The position requires a high school diploma and strong customer service skills, with the opportunity to learn more about treasury management and related services in a