Commercial Banking Support Specialist

Fifth Third; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank is seeking a Commercial Services Representative I to handle customer interactions via phone and email, explain products and policies, and guide Premier and Core clients. You will route complex requests to the right teams and maintain accurate CRM records.

The role emphasizes risk-aware service, confidentiality, and ongoing learning about bank products and services. Located in Farmington Hills, MI with standard business hours.

Qualifications

• High school diploma or equivalent required.
• Minimum two years of prior customer service or commercial experience preferred.
• Ability to perform data entry and use computer systems.

Responsibilities

• Handle customer interactions in a professional, courteous manner.
• Provide accurate information and explain products and policies.
• Serve as main contact for Premier and Core clients and route requests appropriately.
• Enter customer information into the CRM and process service requests.
• Adhere to call center standards for quality and attendance.

Skills

Customer service

Data entry

Telephone communication

Problem solving

Education

High school diploma or equivalent

Tools

CRM

Job description

Fifth Third Bank is seeking a Commercial Services Representative I to handle customer interactions via phone and email, explain products and policies, and guide Premier and Core clients. You will route complex requests to the right teams and maintain accurate CRM records.

The role emphasizes risk-aware service, confidentiality, and ongoing learning about bank products and services. Located in Farmington Hills, MI with standard business hours.