Senior Commercial Client Support Specialist

Fifth Third Bank; Farmington Hills (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Fifth Third Bank is seeking a Commercial Support Client Specialist to handle complex customer interactions across Business Banking products. You will own issues from start to finish, coordinate with Client Advisors and internal partners, and ensure accurate documentation and timely resolution.

Ideal candidates have at least 3 years in banking, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while upholding risk and service standards in a

Qualifications

• Minimum 3 years in banking, financial services, or related experience.
• Experience with remittance processing preferred.
• Strong verbal and written communications skills.
• Detail oriented with analytical abilities.
• Ability to multi-task in a fast-paced environment.
• Strong organizational skills.

Responsibilities

• Fulfils incoming service requests and phone calls for numerous products and services; owns issues end-to-end.
• Works with external clients and internal partners to provide outstanding service for technical requests.
• Prepares and provides supporting documentation for completed research requests.
• Performs duties with focus on researching issues, assisting with complex setups, and handling escalated requests.
• Monitors CRM Service Request queues and escalations to resolve issues quickly.
• Writes correspondence via emails following company standards.
• Investigates complex complaints using product knowledge to resolve.
• Identify core issue from feedback and communicate trends to management.
• Updates and maintains files, databases and documentation within guidelines.
• Manages time efficiently to meet department standards and productivity goals.
• Interacts with multiple teams across Commercial, Treasury Management and Business Banking.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Analytical skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM

Remedy

Mainframe

Job description

Fifth Third Bank is seeking a Commercial Support Client Specialist to handle complex customer interactions across Business Banking products. You will own issues from start to finish, coordinate with Client Advisors and internal partners, and ensure accurate documentation and timely resolution.

Ideal candidates have at least 3 years in banking, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment while upholding risk and service standards in a