Commercial Auto Claims Adjuster – Rideshare Focus

Liberty Mutual Insurance; Weatogue (CT); Hybrid; USD 65,000 - 82,000; Full time

Job summary

Liberty Mutual is seeking a Commercial Insurance Claims Representative in a hybrid role to review and process simple to moderately complex commercial claims within authority. The position emphasizes in-person collaboration with remote work flexibility and paid training.

The role requires a Bachelor's degree (preferred) and 1–2 years of claims experience, with strong customer service and technology skills. Office visits may be required if within 50 miles of listed offices.

Qualifications

• Bachelor’s Degree preferred. High school diploma or equivalent required.
• 1-2 years of experience. Claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Write simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Skills

Customer service

Technology skills

Communication

Organization

Education

Bachelor's degree preferred

Job description

Liberty Mutual is seeking a Commercial Insurance Claims Representative in a hybrid role to review and process simple to moderately complex commercial claims within authority. The position emphasizes in-person collaboration with remote work flexibility and paid training.

The role requires a Bachelor's degree (preferred) and 1–2 years of claims experience, with strong customer service and technology skills. Office visits may be required if within 50 miles of listed offices.