Remote Commercial Auto Claims Adjuster - Rideshare

pofft Technology Inc.; Boston (MA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance in Boston, MA is hiring a Commercial Insurance Claims Representative to review and process simple to moderately complex commercial claims within authority limits, aligning with policy terms and legal requirements. The role blends remote work with in-person collaboration to support efficient claims handling.

You will interact with insureds, claimants, agents and internal customers, determine coverage, establish reserves, negotiate settlements, and document files to meet

Qualifications

• Bachelor's Degree preferred
• 1-2 years of experience in claims handling
• Strong customer service and technology skills
• Able to navigate multiple systems; strong organizational and communication skills
• License may be required in multiple states by state law

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Writes simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, SIU as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistently with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Job description

Liberty Mutual Insurance in Boston, MA is hiring a Commercial Insurance Claims Representative to review and process simple to moderately complex commercial claims within authority limits, aligning with policy terms and legal requirements. The role blends remote work with in-person collaboration to support efficient claims handling.

You will interact with insureds, claimants, agents and internal customers, determine coverage, establish reserves, negotiate settlements, and document files to meet