Colorado Springs Shift Leader: Lead Team & Guest Experience

Dunkin' Donuts; Colorado Springs (CO); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid sick leave

Shift Leader PTO

ACA benefits eligibility

Job summary

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is seeking a Shift Leader to manage front-line operations and lead Crew Members during assigned shifts. You will ensure great guest experiences, maintain product quality, and coach the team to meet performance standards.

The role emphasizes leadership, timely feedback, and adherence to brand standards while maintaining safety and efficiency on shift. Paid sick leave and benefits eligibility may apply under ACA considerations.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed their expectations.
• Be physically and mentally capable of learning to operate standard restaurant equipment.

Responsibilities

• Lead and coach crew members throughout the shift.
• Assign crew positions and set shift expectations.
• Monitor quality, service and cleanliness during shift.
• Communicate goals and hold team members accountable for performance.
• Control labor and food costs while maintaining safety standards.

Skills

Fluent English

Math & writing skills

Supervisory experience

Guest focus

Problem solving

Team building

Leadership

Job description

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, is seeking a Shift Leader to manage front-line operations and lead Crew Members during assigned shifts. You will ensure great guest experiences, maintain product quality, and coach the team to meet performance standards.

The role emphasizes leadership, timely feedback, and adherence to brand standards while maintaining safety and efficiency on shift. Paid sick leave and benefits eligibility may apply under ACA considerations.