Color & Customer Solutions Specialist

The Sherwin-Williams Company; Delray Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist both wholesale and retail customers, determine needs, and recommend the right paint solutions.

Based in Delray Beach, FL, the role involves in-person and phone support, processing sales, maintaining product knowledge, and meeting store sales goals while ensuring customer satisfaction. Bilingual English/Spanish preferred, with ability to lift up to 50 lbs and work evenings/weekends.

Qualifications

• Must be at least 18 years old.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual English/Spanish

Communication

Education

High School Diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist both wholesale and retail customers, determine needs, and recommend the right paint solutions.

Based in Delray Beach, FL, the role involves in-person and phone support, processing sales, maintaining product knowledge, and meeting store sales goals while ensuring customer satisfaction. Bilingual English/Spanish preferred, with ability to lift up to 50 lbs and work evenings/weekends.