Bilingual Customer Service & Sales Support (EN/ES)

The Sherwin-Williams Company; Wesley Chapel (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Florida to assist wholesale and retail customers, identify their needs, recommend paint solutions, and help meet store sales goals.

You will promptly resolve customer concerns, maintain product quality and display standards, and stay current on product features. The role requires English and Spanish communication, ability to lift 50–70 lbs, and flexible hours including evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Assist customers to determine needs and recommend the right solutions.
• Answer questions about Sherwin-Williams products and stay up-to-date with features.
• Resolve customer concerns promptly to ensure maximum satisfaction and retain sales goals.

Skills

Customer service

Bilingual English/Spanish

Retail experience

Education

High School diploma or GED

Tools

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist in Florida to assist wholesale and retail customers, identify their needs, recommend paint solutions, and help meet store sales goals.

You will promptly resolve customer concerns, maintain product quality and display standards, and stay current on product features. The role requires English and Spanish communication, ability to lift 50–70 lbs, and flexible hours including evenings and weekends.