Bilingual Paint & Customer Solutions Specialist

Socket.dev; Ormond Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Florida to work with wholesale and retail customers, answering questions about products and recommending solutions. You will resolve customer concerns and help meet store sales goals, while staying up-to-date with product features and maintaining high visual standards.

The role involves handling in-person and phone inquiries, processing transactions, stocking displays, and assisting with deliveries when needed.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Willing to work evenings and weekends.
• If internal to Sherwin-Williams, must have a rating of meets expectations (3) on recent appraisal.
• If internal to Sherwin-Williams, HR Cloud eLearning courses completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist in Florida to work with wholesale and retail customers, answering questions about products and recommending solutions. You will resolve customer concerns and help meet store sales goals, while staying up-to-date with product features and maintaining high visual standards.

The role involves handling in-person and phone inquiries, processing transactions, stocking displays, and assisting with deliveries when needed.