Collision Shop Customer Experience Specialist

Bob Johnson Auto Group; City of Rochester (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly wage and incentives

Health, dental, and vision insurance

Life, Short Term & Long Term Insurance

Paid time off and holidays

401(k) with company match

Opportunities for advancement

Job summary

Bob Johnson Auto Group is seeking a Customer Service Representative for our Collision Shop in Rochester, NY. The role focuses on greeting customers, handling payments, scheduling repairs, and coordinating with technicians and insurance partners to ensure smooth workflow.

The ideal candidate is organized, reliable, detail-oriented, and capable of multitasking in a fast-paced environment while delivering friendly, professional service at front-desk operations.

Qualifications

• Previous experience in customer service or automotive service/collision preferred.
• Strong multitasking and organizational skills with attention to detail.
• Excellent communication and problem-solving abilities.
• Proficient in basic computer skills (Microsoft Office experience a plus).
• Comfortable handling cash and credit card transactions.
• Professional appearance and positive attitude.

Responsibilities

• Greet customers in person and by phone, providing exceptional service and professionalism.
• Answer and manage incoming calls, schedule appointments and update repair statuses.
• Handle customer payments, invoices, and insurance documentation accurately.
• Maintain repair order files and ensure all documentation is complete and compliant.
• Communicate with insurance companies and adjusters regarding claims and repair estimates.
• Coordinate with technicians and estimators to ensure timely workflow and repair updates.
• Maintain a clean, organized, and professional front-desk environment.
• Support other administrative and service functions as needed.

Skills

Customer service excellence

Multitasking

Communication

Cash handling

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Bob Johnson Auto Group is seeking a Customer Service Representative for our Collision Shop in Rochester, NY. The role focuses on greeting customers, handling payments, scheduling repairs, and coordinating with technicians and insurance partners to ensure smooth workflow.

The ideal candidate is organized, reliable, detail-oriented, and capable of multitasking in a fast-paced environment while delivering friendly, professional service at front-desk operations.