Collision Services: Customer Support & Order Specialist

PPG; Strongsville (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k Benefits

Career growth opportunities

Job summary

A leading coatings company in Strongsville, Ohio is seeking a Collision Services Customer Service Representative to manage orders and advocate for customers. This role involves order accuracy, effective communication with customers, and training on the company's applications. Candidates should have at least 3 years of experience in B2B customer service, familiarity with Oracle ERP, and strong skills in Microsoft Office. Join us to enhance your career while contributing to a collaborative work environment.

Qualifications

• Minimum of 3 years of order management experience in a B2B environment.
• Experience with Oracle ERP, CRM systems, and Microsoft Office Suite.
• Ability to document customer issues and follow-up.

Responsibilities

• Manage and process orders for CDN and Strategic Accounts.
• Provide excellent customer service and handle inquiries.
• Train customers on the Collision Services website and mobile app.

Skills

Order management

Customer service

Communication

CRM systems

Oracle ERP

Microsoft Office Suite

Job description

A leading coatings company in Strongsville, Ohio is seeking a Collision Services Customer Service Representative to manage orders and advocate for customers. This role involves order accuracy, effective communication with customers, and training on the company's applications. Candidates should have at least 3 years of experience in B2B customer service, familiarity with Oracle ERP, and strong skills in Microsoft Office. Join us to enhance your career while contributing to a collaborative work environment.