Auto Collision Center - Customer Service Specialist

Voss Auto Network; Centerville (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

2 weeks' vacation after 1st year

Holiday Pay

Sick Leave Pay

Weekly Pay with direct deposit

Employee discounts on parts andservice

Job summary

The Voss Collision Centre in Dayton, OH is seeking a friendly, detail-oriented Customer Service Representative to be the face of our auto body shop. You will handle inquiries, manage service appointments, and ensure a smooth experience from start to finish.

Responsibilities include greeting customers, answering calls, opening repair orders, explaining estimates, coordinating with insurance, and handling final billing. A valid driver's license and a willingness to learn are required.

Qualifications

• Proven experience in a customer service role, ideally in automotive.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of auto repair services or willingness to learn.
• Must have a valid driver's license.
• Must be able to pass a background and drug screen.

Responsibilities

• Greet customers as they arrive in a pleasant and professional manner.
• Answer incoming phone calls.
• Screen calls, direct them to the proper party, and/or obtain enough information to allow for follow-up that is convenient for the customer.
• Perform clerical duties, such as typing and filing, including filing all repair orders.
• Open repair orders for all vehicles coming into the body shop for repairs, ensuring that all RO's and insurance forms are signed before commencing repairs.
• Explains the estimate to the customer, and aftermarket or Like Kind and Quality (LKQ) parts usage, along with the timelines of the repair. The CSR discusses and financial obligations to customers prior to drop off.
• Maintains a good relationship with all insurance companies.
• Prepares invoice prior to customer picking up vehicles.
• Prepares final billing for completed repair orders, ensuring all Insurance documents, Direct Repair Procedures (DRP's), and Power of Attorney forms are signed.

Skills

Excellent communication

Customer service

Organizational skills

Attention to detail

Multitasking

Valid driver's license

Job description

The Voss Collision Centre in Dayton, OH is seeking a friendly, detail-oriented Customer Service Representative to be the face of our auto body shop. You will handle inquiries, manage service appointments, and ensure a smooth experience from start to finish.

Responsibilities include greeting customers, answering calls, opening repair orders, explaining estimates, coordinating with insurance, and handling final billing. A valid driver's license and a willingness to learn are required.